About iHerb
iHerb, LLC (iHerb US) is one of the world’s leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements, and other health and wellness products. Supported by a global workforce of 3,000 team members, iHerb US serves more than 10 million global active customers across more than 180 countries and 19 languages. iHerb US’ sophisticated global logistics network is anchored by eight climate-controlled fulfillment centers located in the U.S. and Asia, providing customers with a seamless and reliable shopping experience. Founded in 1996 and based in Irvine, California, iHerb US is on a mission to make health and wellness accessible to all. For more information, please visit corporate.iherb.com.
Job Summary
The Senior Manager, EU Product and Regulatory Compliance, is a key member of iHerb’s compliance team in the European Union based in the Netherlands. This role will be responsible for managing product compliance, programs, policies, reporting, and practices for the business. The Senior Manager will act as a point of contact for government authorities, ensuring appropriate and timely communication regarding compliance issues.
Job Expectations
Legal and Regulatory Compliance
- Establish European business processes and local compliance policies based on global compliance structures and corporate principles, as well as applicable local laws and regulations.
- Manage and oversee trade practice compliance with industry laws, regulations, and guidelines, including but not limited to providing compliance guidance and overseeing the review and approval of product and marketing materials.
- Conduct and/or participate in internal investigations
- Track monitoring findings and required actions to resolve and ensure timely remediation
- Actively follow regulatory trends in the market, including business practices, distribution, and marketing of the company’s various product lines, and regularly update business functions, including Legal, Compliance, and Government Relations departments.
- Provide necessary training to internal and external business partners
- Lead to advise business team on government investigation/inquiry covering various areas of company’s business
- Other compliance work assigned by the department head
Customs Compliance
- Report incoming requests from customs authorities to the Global Logistics department and support the Global Logistics department upon request to provide various reports, forms, and investigation feedback on time, upon Global Logistics’ request, participate in ad-hoc in-person meetings organized by customs authorities, and provide meeting notes to the appropriate internal stakeholders
- Collaborate with the marketing and IT departments to support the construction and improvement of websites
- Appropriately file all documents, including both paper and electronic versions
- Continuously updating workflow to support audit work
- Safely keep various documents (if any) and make detailed handover records
- Support on other matters not listed (according to specific needs)
Knowledge, Skills, and Abilities
- Solid knowledge and experience in compliance, investigation, dispute resolution, and government investigation
- Ability to manage complex issues and develop practical solutions while maintaining discretion and protecting confidentiality
- Excellent interpersonal skills to build trustworthy relationships with colleagues and business partners yet maintain a high degree of independence, professional standing, and confidentiality
- Strong negotiation skills with a solid understanding of commercial processes
- Strong legal research and analytical skills with a pragmatic “problem-solving” approach
- Fluent written and verbal English language
- Understanding of compliance best practices and typical risk/red flag issues and practices in the European Union and United Kingdom
- Knowledge of and experience advising on the FCPA, the UK Bribery Act, sanctions laws, and other compliance-related laws and regulations
Experience Requirements
- At least 5 – 7 years working experience in relevant regulatory policies and law, as well as compliance management or audits
- Working experience in FMCG/Food & Beverage/Cosmetics/Pharmaceutical industry is preferred but not mandatory
Education Requirements
- Bachelor’s degree in business, finance, or law preferred, or with practical legal or compliance consultation experience
Work Environment
The noise in the work environment is usually moderate. Other factors are:
- Hectic, fast-paced with multi-level distractions
- Professional yet casual work environment
- Office / Warehouse environment
- Ability to work extended hours as required
To Apply
Interested, qualified professionals should submit an electronic copy of their letter of interest and their resume to the following search consultants:
| Steve John Partner John and Snyder, LLC steve@johnandsnyder.com (415) 505-6685 | Jason Snyder Partner John and Snyder, LLC jason@johnandsnyder.com (415) 505-6687 |
All inquiries and/or application materials sent directly to iHerb will be redirected to John and Snyder, LLC for review, which may cause significant delay in evaluation and response.
On behalf of iHerb, we thank you for your interest in the Senior Manager EU Product and Regulatory Compliance opportunity.
